Frequently asked
question

When policies are clear upfront, most clients accept them. Salons report fewer no-shows and a more professional experience.

Start with 20–30% of the service price (or a fixed £10–£20). Increase the percentage for longer or high-demand services if needed.

Your policy applies automatically: if a client cancels after your cutoff or doesn't arrive, the deposit is kept according to your rules.

Stripe handles all card data and PCI compliance. Salonier stores booking and policy information only—never full card numbers.

Yes—7 days. No setup fees, cancel anytime. You can start testing deposits in minutes.

Simple monthly plan + a small platform fee per deposit (e.g., 1%). Standard Stripe processing fees apply separately. Prices exclude VAT where applicable.

Typically under 10 minutes: add services, set your deposit policy, connect Stripe, and share your booking link or QR.

Yes — Stripe charges standard card processing fees (typically ~1.4% + 20p for UK cards). These fees are charged by Stripe, not Salonier. You can view the full Stripe pricing at stripe.com/pricing.